Want to request a CareLearn account?

Step 1: Create a Secure Access Washington (SAW) Account

You will need an email address to create a SAW account. If you do not have one, you can create a free email address with Gmail.

If you already have a SAW account, you can skip this step. However, the email address you use in Step 2 must be the same as the primary email address listed on your SAW account.

Create SAW Account

Step 2: Complete CareLearn Account Creation Request Form

Step 1: Create a Secure Access Washington (SAW) Account

Remember, you must use the primary email address listed on your SAW account.

Request CareLearn Account

Step 3: Wait for Confirmation Email

Step 1: Create a Secure Access Washington (SAW) Account

Step 3: Wait for Confirmation Email

New user account requests are typically processed once per week.

Once your account is active, you will receive a

Welcome to CareLearn email.

If you do not receive any follow up communication within 7 days of submitting your request form please email CareLearnSupport@dshs.wa.gov.

For additional details on what to expect after submitting your form scroll to the below section.

After You Submit Your Account Request Form

You will immediately receive an on-screen confirmation that your submission has been received

Image of response message after submitting Account Creation request form.

Please Note: Licensing prohibits more than one account per user. To edit any information submitted within your form please contact CareLearnSupport@dshs.wa.gov.

Within 7 days of submitting your form you will then receive an email from the CareLearn Help Desk

The email titled "Welcome to CareLearn" will contain instructions on how to login on both desktop and mobile devices as well as how to complete your first caregiver training course.

You will also receive a CareLearn system generated email notifying you your account has been created

The system generated email titled “Your CareLearn User Account” will announce your CareLearn account has been successfully created and you are now able to access any of the available online courses.

CareLearn User How To Videos

Click the video links below to watch an administrator complete the process outlined.

Requesting A User Account - https://youtu.be/sO77SfrJN5E

Logging Into CareLearn - https://youtu.be/y8kbtqaefs4

Finding A Training Using Search - https://youtu.be/c5ydYiNynxE

Finding A Training Using The Library - https://youtu.be/IxSB0VnXoug

Reviewing Your Training Schedule - https://youtu.be/OY2ZJHKzVXM

Completing Your First Training - https://youtu.be/o2EpwMJKPmk

Printing A Diploma - https://youtu.be/LbqzFKWYDvQ

Reviewing Your Transcript - https://youtu.be/joPhvwKXI48

Rate A Training - https://youtu.be/i6YosHKc5dU

Want to request a CareLearn account?

Step 1: Create a Secure Access Washington (SAW) Account

Step 1: Create a Secure Access Washington (SAW) Account

Step 1: Create a Secure Access Washington (SAW) Account

Step 2: Complete CareLearn Account Creation Request Form

Step 1: Create a Secure Access Washington (SAW) Account

Step 1: Create a Secure Access Washington (SAW) Account

Step 3: Wait for Confirmation Email

Step 1: Create a Secure Access Washington (SAW) Account

Step 3: Wait for Confirmation Email

After You Submit Your Account Request Form

You will immediately receive an on-screen confirmation that your submission has been received

Within 7 days of submitting your form you will then receive an email from the CareLearn Help Desk

You will also receive a CareLearn system generated email notifying you your account has been created

Already have a CareLearn account?

CareLearn User How To Videos

Click the video links below to watch an administrator complete the process outlined.